Growth & Customer Success Operator

Own the operating layer between QuickApply Pro, its users and its growth. Not an outreach or ticket-answering role.

About the role

QuickApply Pro already has real users, institutional relationships, and cohorts using the platform.

I'm looking for someone to take ownership of the operating layer between the product, its users, and its growth.

This is not a role where the job is simply to send outreach emails or answer support questions.

I want someone who can understand what users are trying to accomplish, help them succeed, notice where the product is failing them, identify opportunities to grow adoption, and keep the entire process moving.

What you may own

Onboarding new users and institutional cohorts

Making sure users activate and understand how to use QuickApply effectively

Following up with users who stop using the product or appear stuck

Speaking directly with users to understand problems, objections, and outcomes

Reviewing product/session data to identify friction or recurring issues

Reproducing problems and documenting useful product feedback

Working with technical/automation support to get issues resolved

Collecting testimonials, success stories, and measurable outcomes

Finding student associations, universities, career organizations, professional groups, and other potential institutional partners

Running thoughtful outreach

Following up consistently and moving opportunities forward

Scheduling founder calls when genuinely useful

Gradually handling many introductory and onboarding calls independently

Tracking the institutional pipeline

Testing ideas that improve activation, retention, referrals, or institutional adoption

Helping determine what QuickApply should communicate based on what users are actually experiencing

What matters most

Ownership

Initiative

Customer/user Judgment

Product thinking

Growth/commercial thinking

Communication

Follow-through

Pattern recognition

Resourcefulness

Technical comfort

AI/tool fluency

How we work

We use AI and automation as everyday tools. You do not need to be an expert with them, but you should be curious about where they can help — researching an account before you reach out, making sense of user and session data, writing up what you found, drafting outreach, standing up a quick experiment, removing repetitive operational work.

The judgment stays yours. We would much rather you used a tool to reach a sharper conclusion than hand us the first thing it produced.

The role is remote and begins with a paid trial.

Method of Application

Interested candidates should upload their CV and apply directly on the company's careers page.